The Enforcement Conduct Board provides independent oversight of the enforcement industry (bailiffs) to ensure that all those who are subject to enforcement action in England & Wales are fairly treated.

We are guided by the principles of independence, ambition, proportionality, collaboration, and transparency.

Our key functions include:

• Raising standards – setting new clear standards of behaviour and supervising performance and conduct in the industry against these standards.
• Improving accountability - holding enforcement firms and agents to account through delivering an accreditation scheme that includes supervisory activities such as audits, reviews of firms’ policies and procedures, compliance and complaints, independent research, and development of an oversight model that will disincentivise non-compliance with ECB standards.
• Complaint handling – setting up our own, independent complaints handling process for those who are concerned about how they have been treated by enforcement firms and have not been able to resolve their complaint with the firm itself.
• Protecting the vulnerable and achieving fairness – ensuring that our new standards and code of practice put fairness at the heart of this sector and address the importance of identifying and responding to vulnerability.

The Money Advice Liaison Group’s overall aim is to work together to improve the lives of people in problem debt. We do this by:

• Bringing together all the ‘strands’ of the money advice/personal debt journey (from financial education providers, academics and regulators to creditors, debt collectors/purchasers and debt advisers) across the UK to share best practice, insight and understanding in an open, non-judgemental forum.
• Providing dedicated thought leadership, stewardship and support for members to increase professionalism and accelerate change.
• Listening and being receptive to ideas and challenges, and challenging members to think ‘outside the box’.

As we watch the world change on a daily basis due to Covid - 19 we are aware that we will come through this together and stability and common sense has to be at the forefront of us fighting this virus head on.

A week ago, we stopped all door activity and deployed our Enforcement Agents to continue to support their communities by providing food parcels to the vulnerable in a safe environment, a project that we launched a year ago in line with our vulnerability and social value polices.

Our Administrators and Call Centres employees are all working from home and Call Centre Lines and E-Mails have been diverted to these staff, therefore business as usual for all the back-office employees. We also understand that the current COVID-19 pandemic is causing some customers to experience financial difficulties. We are here to help and will take their individual circumstances into consideration when dealing with arrangements when a debtor contacts us.

Council’s across England and Wales need to maintain their income to ensure vital services can be delivered, whilst also helping those in need during these times of uncertainty.

We are monitoring the situation closely and Adaine Gardner (Contract Director) will be in regular contact with you.

Chandlers Limited.

With the Covid-19 Virus Spreading across the world, we must be proactive and protect our employees, Charge Payers, Clients and the general public who might have underlying medical conditions. We have under our BS ISO 25999 Business Continuity Accreditation, a Flu Pandemic Continuity Plan that can be viewed on request.

At Present all our employees are fit and well, and under our continuity plans, all our front-line employees have been issued hand sanitiser from stocks that we keep under our Flu Pandemic Policy, and are advised to clean their hands before and after every call, so they protect themselves and the Charge Payers.

There are Government Guidelines In order to slow the spread of Coronavirus; therefore Chandlers are taking some precautionary measures.

1. Is the face to face visit necessary?
2. If we need to come to your offices, please confirm if anyone has been diagnosed with Coronavirus or has travelled to a high-risk area within the last 14 days.
3. Is anyone in the premises suffering from flu-like symptoms?

In turn, Chandlers can confirm that – no one has been diagnosed and no one has travelled to a high-risk area. We also confirm we don’t have anyone with flu-like symptoms.

For our Clients that have their own procedures in place, we confirm that we will adhere to these.

Although Chandlers Holds the OHSAS 18001 British Standard for Health and Safety we have taken this one step further and have now been accredited the Chas SSIP accreditation.

CHAS (The Contractors Health and Safety Assessment Scheme) was created by experienced health and safety professionals in 1997 to improve health and safety standards across the UK.

In partnership with the Association of London Government (ALG), CHAS was a key developer of the core criteria held in the Approved Code of Practice which supported the Construction (Design and Management) Regulations 2007 (now recognised as CDM 2015) and is a founder member of SSIP (Safety Schemes in Procurement).

As one of the founders of third party accreditation we are not only a trusted advisor on health and safety compliance, we are an authority. We set industry benchmarks, provide assurance and reassurance, and offer best-in-class services that are easy to use and cost effective.

Between 1st April and 30th September 2017, The Trussell Trust’s foodbank network distributed 586,907 three day emergency food supplies to people in crisis compared to 519,342 during the same period last year, 208,956 of these went to children.

The charity is concerned the situation will worsen in the months leading to Christmas when demand for food traditionally spikes, and when the number of foodbanks in areas of full Universal Credit service will triple. New analysis of Trussell Trust foodbanks in areas of full Universal Credit rollout shows that foodbanks in areas of full rollout for six months or more have seen a 30% average increase six months after rollout compared to a year before. Comparative analysis of foodbanks not in full Universal Credit rollout areas showed an average increase of 12%.

The Role of the Enforcement Agent has change considerably over the past few years taking into consideration welfare and vulnerability concerns to new heights and dealing with those that are the most vulnerable in today’s society due to cut backs in welfare services.

The position of an Enforcement Agent is to determine the “Won’t Pay” from the “Can’t Pay” and are on front line on a daily basis seeing vulnerable people slip through the net. With this in mind Chandlers Welfare Team and employees have put together a process of supporting the Vulnerable in the first instance by Enforcement Agents supplying a 3 day Food Aid Parcel instantly where they come across a household that needs immediate support. They will also give help and advice directing these people to future help where they can obtain a foodbank voucher with a referral from either Social Care, their Doctor or a Police Officer.

Chandlers and its staff are fully supporting this drive and initiative and will be self-funding this through various fund raising events throughout the year and believe this will help all communities across the country.

If you would like to know more please contact Mr Casey Waterman Managing Director on 020 8290 8551.

As a responsible, forward-looking business, Chandlers Limited recognises at senior levels the need to comply with the GDPR and ensure that effective measures are in place to protect the personal data of our customers, employees and other stakeholders.

As part of meeting our legal obligations, an information security policy is available in both paper and electronic form and will be communicated within the organization and to all relevant stakeholders and interested third parties.

Commitment to the delivery of information security extends to senior levels of the organization and will be demonstrated through the information security policy and the provision of appropriate resources to establish and develop effective information security controls.

Top management will also ensure that a systematic review of performance of the programme is conducted on a regular basis to ensure that information security objectives are being met and relevant issues are identified through the audit programme and management processes.

A risk management approach and process will be used which is line with the requirements and recommendations of the GDPR and relevant international standards such as ISO/IEC 27001.

Risk management will take place at several levels within the organization, including:

• Assessment of risks to the achievement of our information security objectives
• Regular information security risk assessments within specific operational areas
• Assessment of risk as part of the business change management process
• At the project level as part of the management of significant change, including Data Protection Impact Assessments (DPIAs)

We would encourage all employees and other stakeholders in our business to ensure that they play their part in complying with the GDPR at all times and in delivering our information security objectives.

Yours sincerely,

Chandlers this year have thought long and hard about the way it gives gifts to clients at Christmas, some clients can not accept promotional gifts, and some can not accept anything at all, and by giving these gifts sometimes puts the client in embarrassing situations.

But we do want to say a big Thank You to all our Clients and their teams in supporting Chandlers and its staff over the past year, so this year we are going to donate the money used to buy these gifts to the charity Shelter on all your behalf’s.

“Shelter helps millions of people every year struggling with bad housing or homelessness through their advice, support and legal services, and they campaign to make sure that, one day, no one will have to turn to them for help.”

All at Chandlers wish you a Happy Christmas and Prosperous New Year

Delegate places free to Local Authorities (2 per LA)

On Wednesday 20th September 2017, the representatives of up to 40 enforcement companies will gather at One Great George Street in Westminster to present the industry’s take on the future of the sector in a post Brexit-vote world.

In an environment where total personal debt and average household debt in the UK are running at all-time highs, representation of the industry, from national and local government and from associated organisations, will gather to advise on, predict and debate the future.

Specific topics will include a review of the enforcement reforms, local authority in-house enforcement, body worn video and data protection, vulnerability, behavioural science applications, DPS standard contracts, current parking issues and non-domestic rate avoidance.

Your presence is requested at the biggest event of the Civil Enforcement community in years, presented by the industry’s most influential group.

For anyone concerned with or whose professionalism relies on knowledge of council tax, business rates or traffic management, this event is a one-off opportunity which should not be missed.

To Book your free places click on the link below

www.civeaconference.org

Under our continuous improvement program Chandlers has been audited and accredited with the British Standard ISO 10002 for customer satisfaction management systems and standards.

The BS ISO 10002 helps us manage customer complaints effectively and have more chance of meeting their expectations as well. It will help us turn customer complaints into customer satisfaction instead – especially when we view complaints as an opportunity to improve what we do and how we do it, the BS ISO 10002 will help us to achieve this.

One of humankind’s greatest challenges this century will be to ensure sustainable, just and balanced development. The needs of current and future generations cannot be met unless there is respect for natural systems and international standards protecting core social and environmental values. In this context, it is increasingly recognized that the role of the business sector is critical. As a part of society, it is in business’ interest to contribute to addressing common problems. Strategically speaking, business can only flourish when the communities and ecosystems in which they operate are healthy.

Chandlers Limited has implemented the BS ISO 26000 standard to integrate / implement social responsibility / socially responsible behaviour into the organization

Chandlers provides bespoke, high-quality enforcement agency services and revenue collection services, in a professional, effective and ethical way to local government, central government and the private sector and has added new services to its portfolio.

Chandlers is coming to its twenty years anniversary this year, the Directors have engaged in a Re-Branding exercise to put Chandlers core values and beliefs in the forefront of their business. When Chandlers started we never wanted to be the biggest in the market place, we started with core values, which are as important today as they were twenty years ago. These Values are being professional, honest, dedicated, empathetic and innovative.

The re-branding exercise will make Chandlers image new, fresh and innovative and provide clients the confidence that we take seriously not only the professional service we provide, but also by how we are perceived by the clients debtors, third party sectors and members of the public.

Well done to Chandlers Employees who took part in the famous Nuts Challenge on Sunday 6th September 2015 raising over £3,000 for St Christopher’s Hospice.

Chandlers have decided to run a competition for the most bizarre place that a Chandler “Robot” sticker has been seen. The competition will start 6th October 2015, and is open to everyone and is free to enter.

The prize for the most bizarre place will be £1000.00 for the charity of your choice. The rules are as follows:-

• Place the Chandler robot sticker in the most bizarre location you can find and take a photo.
• After you have done this, please remove the sticker.
• Keep the photo clean and appropriate, as photos may be shared on social media.
• Email the photo to info@chandlers.ltd.uk, together with all your contact details.
• Chandler robot sticker can be obtained from info@chandlers.ltd.uk, stating that you request a sticker for the competition and your contact details for the dispatch of the Chandler robot sticker.
• Competition will run from 6th October 2015 until 31st March 2016 and is open to everyone.
• The winner of the competition will be decided by the Directors of Chandlers Casey & Adaine, and the winner will be announced on the website www.chandlers.ltd.uk.
• Any personal details will not be passed onto any third parties.

Good luck to all who enter……