Welcome to Chandlers Connect. your one stop place to view details on your accounts in our system and make online payments to stay on top of exisiting arrangement schedules.
Getting Started
To get started using Chandlers Connect, you will need the following infomation.
- Your email address and a chosen password
- Your Account Reference Number - What is this?
- Your Account Reference Number Account Code - What is this?
Registration
Registration is simple, click the Register button at the top and enter in the details required. if you have multiple accounts with us, you can initially register an online profile with any account and then link up further accounts once logged in to Chandlers Connect
Multi PlatformChandlers Connect works seamslessly across both mobile and desktop platforms, optimised for the device you are using. For an improved mobile experience, please download our iOS or Android compatible application from your mobile app store
Contact our office to discuss a short-term repayment arrangement. We understand that being in debt is not a choice. That is why we do everything we can to make paying the money you owe as easy and straightforward as possible
How do I make a payment?If you have received a letter from us, contact our office today to discuss a short-term payment arrangement.
Payment methods:- Online at by logging in above, you will need the account reference number and account account code received on the letter we sent you
- By phone on 0845 527 7958(our lines are open 24 hours
- By post to Chandlers House, 2 Southlands Road, Bromley, Kent, BR2 9QP.Please make your cheque out to ‘Chandlers’ and make sure you write your reference number on the back.
- By bank transfer
- At a bank or building society
- Through the post office
- Through a local pay point
- By visiting the contractor’s office
- By an enforcement agent surgery
- By standing order
- In person at the doorstep.
Your payment arrangement will be in default. You will need to pay your debt back in full plus charges, along with additional costs to prevent an enforcement agent calling at your address. You can find out more about charges in the table below.
If you have a valid reason for not paying your instalment on time, please contact our office before it’s due on 020 8290 5055.
| Fee Stage | Fixed Fee | Percentage over £1,500.00 |
|---|---|---|
| Compilance | £75.00 | - |
| Enforcement | £235.00 | 7.5% |
| Compilance | £110.00 | 7.5% |
Tribunal Courts & Enforcement Act 2007 Schedule 12 – The Taking Control of Goods.
Compliance
The first letter you receive is called a Notice of Enforcement. It means you must contact the office within seven days to pay the full balance or to make a short-term arrangement.
The statutory cost of this Notice is £75.00.
If you believe there is a reason you should be classed as a vulnerable person, you need to contact us to tell us why and provide the evidence to support this.
Stage 2:Enforcement
If you do not contact us, an enforcement agent will visit your property and take control of your goods to sell at auction and clear your debt.
You can still make a short-term arrangement at this stage by completing a Control of Goods Order. The enforcement agent will make a list of your goods to the value of you debt plus costs. Your goods will then be in the custody of the law, but will stay in your use until you have cleared your debts.
The statutory cost of this Notice is £235.00 plus 7.5% of any combined debt over £1,500.00.
You can avoid these costs by contacting us as soon as you receive the Notice Of Enforcement.
Stage 3:Sale
If you do not contact us or you default on your arrangement (with or without the Control of Goods Order), an enforcement agent will visit your property to remove your goods for sale at an online or public auction.
The statutory cost of Sale is £110.00 plus 7.5% of any combined debt over £1,500.00. You will need to pay the auctioneer’s fees and the cost of storing the goods.
It is our job to help protect vulnerable and socially excluded people and people in poverty. We always agree our procedures with our clients before we begin the recovery process. However, every situation is different and it would be impossible to plan for every eventuality. That is why our enforcement agents have a duty to contact our Welfare Team who in turn will contact our client if they notice something that gives them cause for concern.
Contact our Welfare Team- Emailwelfare@chandlers.ltd.uk
- Free phone:0800 848 8800
- Fax:020 8290 0868
- Post:Chandlers House, 2 Southlands Road, Bromley, Kent, BR2 9QP
Citizens Advice Bureau offer free, confidential and independent debt advice from over 3,500 locations. You can speak to them in person, by phone or over email. Some bureaus also offer advice by text, online chat and webcam.
The Money Advice Trust is a charity, formed in 1991. They work with their partners to make sure people struggling with debt get access to the quality, independent, free advice they need.
If you have a complaint about one of our employees or our procedures, please put it in writing so we can carry out a full investigation and send your letter to:
| Address | Chandlers Limited Chandlers House 2 Southlands Road Bromley Kent BR2 9QP |
| Document | Click here to download our corporate complaints procedure |
